Support

Tenantry · iOS

Get help

Email us directly. We aim to reply within two Australian business days.

Frequently asked questions

Which Australian states are supported?

All eight: NSW, VIC, QLD, WA, SA, TAS, ACT and NT. Each state's smoke-alarm interval, rent-increase notice period, inspection notice rules and bond caps are built in. Compliance reminders fire 30 days out, 7 days out and on the day — per the property's state.

Does Tenantry work without an internet connection?

Yes. Every screen works offline. Receipt OCR, depreciation calculations, condition reports and PDF generation are all on-device. Optional iCloud sync uses your own iCloud account. The optional Domain.com.au integration uses an API key you bring yourself.

What happens to my data?

It stays on your iPhone. There is no Tenantry server, no analytics SDK, no crash-reporting SDK and no advertising network. Backup is one tap to iCloud Drive or Files — you choose when, if ever, it leaves the device. Australian Privacy Act-compliant deletion is one tap in Settings.

Can I export to my accountant?

Tenantry exports Xero or MYOB CSV your bookkeeper drags straight in, plus a PDF accountant report covering the whole portfolio with Division 40 and Division 43 depreciation rolled in.

What is the difference between Free and Pro?

Free covers two properties forever, with full feature access. Pro lifts the property count, unlocks unlimited PDF and CSV exports and includes the Bond Claim Pack tribunal bundle. Pro is AUD $9.99 / month or $79.99 / year, and starts with a 30-day free trial.

Why pay for an app when there are free alternatives?

Free apps in this space are funded by property-management agencies and farm your data to sell back to you. Tenantry is funded by you and only you. No upsell to Kolmeo or PropertyMe, no broker holding your records, no introduction fees.

Can I cancel my subscription?

Yes, anytime. Open Settings → your Apple ID → Subscriptions on iOS. Cancellation takes effect at the end of the current billing period. After Pro lapses you keep read-only access to all existing data — nothing is deleted.

Subscriptions

All subscriptions are managed by Apple. To view, change, pause or cancel:

Open Settings on your iPhone or iPad
Tap your name at the top
Tap Subscriptions
Find Tenantry in the list and choose what to do

Apple handles refunds. Email support@byteflicker.com and we'll point you to the correct refund flow.

Still stuck?

Send us your iOS version, device model and a short description of what happened. Screenshots help. Email support@byteflicker.com.